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Your Privacy Policy, Clear and Simple

This Privacy Policy explains what we collect when you open an account, browse the lobby, or use UPI, Paytm, PhonePe, or Google Pay in your wallet.

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eagle365 Your Privacy Policy, Clear and Simple
CONTACT ROUTES

Where to send policy requests

Use the paths below if you want to ask about a record, challenge a mismatch, or change how we use your details.

Email Desk Write to [email protected] with the email linked to your account and a clear request. We use the subject line to route data, cookie, or deletion requests to the right team.
Account Chat Send a message from your logged-in account when you need a correction or want to check what we hold. We verify the session before discussing sensitive records there.
Written Request If you prefer a written request, use our postal address shown in the account area. Please include your name, account email, and the specific record you want changed.
DATA HANDLING

How we handle your records

We collect only the fields needed to create your account, confirm payments, and answer a query. Cookies help us keep you signed in, remember language choices, and spot repeated login attempts.

Account Data

We store the details you give at sign-up, plus logins, device markers, and wallet records connected to UPI, Paytm, PhonePe, or Google Pay. That lets us process requests and trace account changes.

Cookies

Cookies remember your session, language, and page preferences. They also help us spot unusual sign-in patterns, so we can block a session that looks out of place before it affects your account.

Access Control

Only staff who need a record for support, payments, or checks can see it. We keep internal access limited and log activity so we can trace who opened a file and why.

Retention

We keep records only as long as they are needed for the purpose they were collected, plus any time required by law or dispute handling. After that, we remove or anonymise them.

Request Changes

You can ask us to correct or delete eligible records by contacting us from the registered email address. We may ask for a fresh verification step before we make the change.

Contact Trail

If you want to know what we hold, what we share, or why a record stays with us, write to [email protected]. We reply through the channel tied to your account.

Questions about your privacy rights

If you want to know what we store, how long we keep it, or how to change a record, these answers cover the usual requests. When a rule depends on local law, we follow the setting that applies in your region and may ask for a verification step before we act. For anything not listed here, send us a message through your account or write to [email protected].

We collect the details you enter, the device and browser signals tied to your session, and wallet records linked to UPI, Paytm, PhonePe, or Google Pay. That helps us keep the account active and match requests to the right profile.

Cookies remember your session, language choice, and page settings. They also help us detect repeat login attempts from the same device pattern, so we can keep your account state intact and spot misuse faster.

Yes. Send the request from the registered email address or the logged-in account path, tell us which record needs fixing, and we will verify the claim before we update it.

We keep records only for the period needed to run the account, settle disputes, meet legal duties, or check security events. After that period ends, we delete or anonymise the data that no longer needs to stay.

Only staff who need it for account support, payment checks, or security work can access it. Each access path is limited, and we keep internal logs so we can trace who opened a record and why.

Write to [email protected] or use the contact path inside your account. Include the email on file, your request, and any supporting detail, and we will reply through the same channel after verification.

If local law limits a request or changes what we can store, we follow the rule that applies in your region. We may also ask for identity proof before we act on the request.

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